![]() Be sure to keep a copy of your letter for your records, and note the case and serial numbers. Include a detailed letter describing what repairs you would like performed as well as a daytime telephone number, email address, and your return address. You may also send the watch to our regional locations in Dallas, TX or Atlanta, GA, but as they are smaller facilities, their processing times may be longer than that of the Torrance location. As such, please do not use any containers and/or materials you wish returned. ![]() ![]() All shipping containers and packing materials are discarded upon receipt. Package your timepiece in a sturdy container with sufficient padding to protect your watch during transit. If you live in the United States, we recommend you send your watch via insured carrier to our Torrance, CA facility as this location is better equipped to handle large volumes of repairs and inquiries. The guidelines below will help you submit your watch for repair to our service facilities. You may find it necessary to return your timepiece for service.
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